Terms of trade for www.fkishop.com

Only sales to registered companies.

All prices are listed ex. VAT and quoted in EURO.
The following terms of trade apply to all deliveries, if no other agreement has been made.

General information:
FKI Fast Food Teknik A/S
Private limited company
CVR no. 14 72 82 87

Address:
Byghøjvej 5
Verninge
5690 Tommerup
Denmark

Contact information:
info@fki.dk
+45 64 75 10 66

Year of establishment: 1991

Order confirmation:
An order is not binding for FKI until we have confirmed the order in writing.

Payment:
You can pay with Dankort (Danish credit card), Visa, and Mastercard. We withdraw the amount from your payment card, when the goods leave our address.

Delivery:
Delivery will happen as soon as possible after you have received your order confirmation.
Delivery time for new machines is approx. 3-5 days. For all other products, delivery time is approx. 2-3 days.
Delivery is FCA (Free Carrier) FKI’s address in Verninge. The buyer carries the risk of product loss or damage from the time when the product, in accordance with the agreed incoterm condition, is at the buyer’s disposal on FKI’s place of business. Shipping is at buyer’s risk and expense.

Shipping rates:
Denmark
0-1 kg - DKK 85,00 > € 11,50
1-5 kg - DKK 98,00 > € 13,50
5-10 kg - DKK 117,00 > € 16
10-30 kg - DKK 232,00 > € 31
30- kg - DKK 340,00 > € 46
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Iceland
Faroe Island
Greenland
0-1 kg - DKK 409,00 > € 55
1-5 kg - DKK 607,00 > € 82
5-10 kg - DKK 705,00 > € 95
10- kg - DKK 1217,00 > € 164
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Albania
Austria
Belarus
Belgium
Bulgaria
Czech Republic
Estonia
Finland
France
Germany
Greece
Hungary
Ireland
Italy
Latvia
Lithuania
Luxembourg
Netherlands
Norway
Poland
Portugal
Romania
Russia
Slovakia
Slovenia
Spain
Sweden
Switzerland
Turkey
Ukraine

0-1 kg - € 25
1-5 kg - € 30
5-10 kg - € 35
10- kg - € 50

Transport damages:
Any damage must be reported immediately to the forwarder who deliver your goods.
All goods are shipped at buyer’s risk.

If you regret you purchase:
You have 14 days to regret your purchase.
The withdrawal period will expire 14 days after the day you received the goods.
Within 14 days of receipt, you must notify us that you want to cancel your purchase. The notification must be given by sending us a mail to info@fki.dk or call us at +45 64 75 10 66. In your message, you must clearly make us aware that you want to use your right of withdrawal.
You cannot undo your purchase by denying to receive the goods without giving us clear notice.

Return:
Returns are only accepted if prior agreement is made, and only when the item is in perfect condition. FKI reserves the right to set off an amount equal to the return associated costs such as transport costs, etc.
You must return your order to us without undue delay and within 14 days after you have notified us that you wish to cancel your purchase. You must hold the direct cost of returning the goods.
You are responsible for packing the goods properly, and you hold the risk from the time of delivery of the goods.
Because of their nature, some items may not be returnable by regular mail. This applies to machinery, larger spare parts and large accessories. The costs of return depends on the nature and size of the items.

Items excluded from the right to cancel agreement:
1. Special items that have been ordered specifically for you.
2. Products that are customized or altered according to consumer specifications.
3. Machines bought as used

State/Condition of returned items:
You will only be liable for any diminishing value of the goods resulting from handling the goods in ways other than what is necessary to establish the nature and characteristics of the good and the way it works. In other words, you can try the product the same way as if you tried it in a physical store.
If the products have been tried/tested beyond what is outlined above, we consider the product as used, which means that you will only get a part or none of the purchase amount back, depending on the product’s commercial value.
In order to receive the entire purchase amount back, you must therefore only treat the product the same as you can in a physical store. You must test the product, but you cannot take it in actual use.

Refund of the purchase amount:
If you regret your purchase, you get back the amount you have paid us. In the event of a decrease in the value of the product that you are liable for, this will be deducted from the purchase amount.
If you make use of your right to cancel the agreement, we will refund all payments received from you, not including transport costs, without undue delay an in any event within 14 days from the date we receive notice of your decision to withdraw from this agreement.

If you regret your purchase the item must be sent to:
FKI Fast Food Teknik A/S
Byghøjvej 5
Verninge
5690 Tommerup
Denmark

You can also cancel the agreement by giving clear notice and deliver the item(s) in person at the above address by prior arrangement.

What should I send back?
You must enclose a copy of the order confirmation. If there has been an email correspondence concerning the return you may want to enclose this as well.
Notice! We do not receive packages sent COD (cash on delivery).

Warranty and repair:
FKI provide 12 months warranty for new machinery, accessories and spare parts, valid from invoice date. For machines bought as used, there are 6 months warranty from date of invoice. The warranty include the quality of construction and design, meaning that we undertake repairs or replacement of parts that are demonstrably flawed or have been destroyed as a result of poor materials, poor workmanship or faulty construction. For components, parts, etc. that we buy from a subcontractor, the warranty will not be extended beyond our subcontractor warranty.
Warranty does not cover defects caused by abuse, neglect, accident, misuse, lack of maintenance or normal wear.
Warranty does not cover wear parts, and the warranty no longer applies if there has been used non-original spare parts which are not specified by FKI during the warranty period.

How soon should I complain?
Errors or defects that are believed to be under warranty must be reported to FKI immediately after it was detected, as FKI reserves the right to decide where and how a repair is made. However, the repair should take place as soon as possible, and we hereby clarify that the warranty does not include damages for deprivation etc. during the repair period. All replaced parts belong to FKI and must be forwarded to FKE franco.

Repairs that are not agreed with FKI in advance will not be refunded, and FKI disclaims any responsibility regarding the repair work and any effect of it.
If the complaint is justified, we will refund your (reasonable) shipping costs.

What about your personal information (Privacy Policy):
To enter into an agreement with us, we need the following information from you:
Name
Company name
Address
Phone number
Email
CVR/VAT number

We record your personal information to be able to deliver goods to you.
The web shop editors and service department at FKI Fast Food Teknik A/S have access to the information. We keep the information for five years according to the Accounting Act in Denmark.
We do not send out news letters or other things that you have not asked for. Information given to www.fkishop.com are not disclosed (except for the delivery company, making them able to deliver your goods) or in any way sold to third parties, and we do not record any sensitive personal information.

Appeals:
If you wish to complain about your purchase, please contact our service department at info@fki.dk or phone +45 64 75 10 66.